Installation and Training
Medic Vision Field Service Engineer (FSE) coordinates the implementation of the SafeCT® and/or iQMRTM products with the customer. Initially, a site survey that covers the following aspects is performed: Review of the Clinical workflow, Review existing protocols, and Review of IT and PACS connectivity.
Following the site survey and upon readiness of the site, the Medic Vision FSE performs the following on-site tasks:
- Install and test the SafeCT®System
- Work with the customer to define new low-dose strategies
- Help the customer set up new low-dose protocols
- Setup and test dose reports, as needed
- Optimize CT dose levels and image quality:
For customers that are interested in further optimization of their CT protocols in order to achieve the lowest possible dose levels, Medic Vision application engineers will work closely with the customer’s designated personnel to modify CT protocols and SafeCT® parameters in order to optimize image quality and reduce CT radiation, as needed.
The FSE will perform the following tasks:
- Install and test the iQMRSystem
- Help the customer set up new MRI protocols
- Optimize scan time and image quality:
For customers that are interested in further optimization of their MRI protocols in order to achieve the shortest possible protocols, Medic Vision application engineers will work closely with the customer’s designated personnel to modify MRI protocols in order to optimize image quality and reduce scan time, as needed.
The Medic Vision FSE provides operations and troubleshooting training for the customer’s designated personnel. Medic Vision products are designed to seamlessly integrate in the department’s current workflow. They are built for automatic operation and do not need any user operation or intervention.
Post Installation Technical Support
Our goal is to provide the highest level of customer service to each support request, within a pre-defined response time, whenever possible. Our U.S.-based support team (located in Dallas, TX) provides 24/7 technical support by phone and email. In most cases, problems are solved by remote access (24/7). An online ticketing system allows customers to monitor the status of the reported requests.