Professional Services

Installation and Training

Medic Vision Field Service Engineer (FSE) coordinates the implementation of the SafeCT® products with the customer. Initially, a site survey that covers the following aspects is performed: Review of the Clinical workflow, Review existing CT protocols, and Review of IT and PACS connectivity.
Following the site survey and upon readiness of the site, the Medic Vision FSE performs the following on-site tasks:

  • Installing and testing of the SafeCT® System
  • Work with the customer to define new low-dose strategies
  • Help the customer setting up new low-dose protocols
  • Setup and test dose reports, as needed

 

Training:

The Medic Vision FSE provides operations and troubleshooting training for the customer’s designated personnel. The SafeCT® products are designed to seamlessly integrate in the department’s current workflow. They are built for automatic operation and do not need any user operation or intervention.

 

Optimization of CT dose levels and image quality

For customers that are interested in further optimization of their CT protocols in order to achieve the lowest possible dose levels, Medic Vision application engineers will work closely with the customer’s designated personnel to modify CT protocols and SafeCT® parameters in order to optimize the reduction of CT radiation and image quality, as may be needed.

 

Post Installation Technical Support

Our goal is to provide a high level of customer service to each support request, within a pre-defined response time, whenever possible. Our U.S.-based support team (located in Dallas, TX) provides 24/7 technical support by phone and email. In most cases, problems are solved by remote access (24/7). An online ticketing system allows customers to monitor the status of the problems they reported.

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